FAQs

1. What countries do you ship to?

We currently ship to the United States, United Kingdom, Australia, Canada, and New Zealand.

2. How long does shipping take?

We offer two shipping options:

• Express Shipping: 1–3 business days

• Free Standard Shipping: 4–6 business days

Delivery times may vary slightly due to carrier delays or customs clearance.

3. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking link so you can monitor your package.

4. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. After this period, we will check whether your order has been shipped before confirming if cancellation is possible. Please contact us as soon as possible at support@outletfindsco.com with your order number.

5. What is your return policy?

You can request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging. Please see our Return & Refund Policy page for full details.

6. Do you offer exchanges?

Yes, we can arrange an exchange if the item is available. Please mention that you would like an exchange when you initiate your return request.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item shipped or defective product).

8. My order arrived damaged. What should I do?

Please contact our support team immediately at support@outletfindsco.com with photos of the damaged item. We will arrange a replacement or issue a refund at no extra cost.

9. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods. Your payment information is always encrypted and protected.

10. How do I contact customer support?

You can reach us via email at support@outletfindsco.com Our team typically responds within 24 hours.